Car owners give the service departments of the Toyota’s Lexus the highest ratings among luxury brands in customer service index (CSI) study, as per the latest data from J.D. Power and Associates. Japanese car maker Toyota’s luxury division received a total CSI score of 861 points. Other top five luxury brands include GM’s luxury division Cadillac (852 points), Jaguar (849 points), Honda’s luxury division Acura (838 points), and Porsche (836 points).
While among mass market brands, car owners and drivers give the service departments of Mini the highest ratings. Mini collected 809 points. Other top five brands in the mass market cars include GM’s Buick (805 points), GMC (803 points), Chevrolet (801 points) and South Korean-based Hyundai (791 points).
The research team at J.D. Power and Associates utilized many types of measurements to determine the winners including service initiation, service facility, service quality, service advisor, and vehicle pick-up. Lexus is doing good jobs in service initiation, service facility and service quality. While Mini is doing great jobs in service quality, service advisor, service facility and vehicle pick-up.
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